Terms of Service

1. Agreement to Terms

By requesting a quote, making a booking, or using any service provided by ABG Packers And Movers ("ABG", "we", "us"), you agree to be bound by these Terms of Service. These terms apply to all customers across all services including home shifting, office relocation, intercity moving, packing, and storage.

2. Quotations and Pricing

All quotes provided by ABG are binding — the quoted price is the final price, provided the scope of work is as described at the time of survey. A binding written quote will be issued after an on-site or video survey. Prices may be revised only if: (a) the volume of items is materially different from the survey; (b) access conditions change (e.g., lift unavailable, address change); or (c) additional services are requested on move day. All changes are agreed in writing before work proceeds.

3. Booking and Confirmation

A booking is confirmed when ABG sends a written confirmation (via WhatsApp, SMS, or email) and a booking deposit (if applicable) is received. Verbal agreements are not binding. Bookings are subject to crew and vehicle availability. ABG reserves the right to cancel a booking if access to the property cannot be arranged, or in cases of force majeure, providing as much notice as possible.

4. Cancellation and Rescheduling

Customers may cancel or reschedule a booking at no charge with at least 48 hours' written notice before the scheduled move date. Cancellations with less than 48 hours' notice may incur a cancellation fee of up to 20% of the quoted price (or the booking deposit, whichever is lower). ABG may, at its discretion, waive this fee in cases of genuine emergency.

5. Customer Responsibilities

Customers are responsible for: (a) ensuring all items to be moved are declared before the survey; (b) properly packing items they have elected to pack themselves (ABG is not liable for damage to self-packed items); (c) providing safe and legal access to both origin and destination properties; (d) being present (or having an authorised representative) at both collection and delivery; and (e) notifying ABG of any fragile, high-value, or prohibited items in advance.

6. Prohibited Items

ABG will not transport: hazardous materials (petrol, gas cylinders, explosives, chemicals); illegal items; perishable food unless in sealed packaging for short-distance same-day moves; live plants for intercity routes; valuables not declared in writing (cash, gold, jewellery). Undeclared prohibited items discovered on move day will be removed from the shipment without refund of any associated portion of the fee.

7. Liability and Insurance

ABG carries basic transit insurance covering declared-value losses due to vehicle accident or fire. Coverage is limited to: (a) items listed on the pre-move inventory form signed by both parties; (b) items packed by ABG crew (self-packed items are not covered). Maximum liability per claim is limited to the replacement value of the damaged item(s) as agreed at time of claim, up to the declared value. ABG is not liable for: pre-existing damage; inherent defect; damage caused by improper self-packing; electrical/mechanical fault not caused by moving; or force majeure. Enhanced declared-value coverage is available on request.

8. Claims Process

Any damage or loss claim must be reported in writing to info@abgmovers.com within 24 hours of delivery. Claims reported after 24 hours cannot be processed. ABG will acknowledge all claims within 48 hours and aim to resolve within 14 working days. Supporting evidence (photographs, original receipts, inventory form) must be provided with the claim.

9. Payment Terms

Payment is due on completion of delivery unless otherwise agreed in writing. Accepted payment methods include cash and bank transfer. ABG does not accept payment by credit card currently. For intercity moves, a deposit of 30% may be required at booking confirmation. Invoices not paid within 7 days of issue will accrue a late payment fee of 2% per week.

10. Governing Law

These Terms of Service are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising from these terms shall be resolved first through good-faith negotiation, and if unsuccessful, through the courts of Lahore, Pakistan.

11. Changes to Terms

ABG reserves the right to update these Terms of Service at any time. The updated version will be published on our website. Continued use of our services after any update constitutes acceptance of the revised terms.

12. Contact

For queries regarding these terms, contact: ABG Packers And Movers, Plot No 25 Sabzazar Truck Stand Rd, Block D, Sabzazar Housing Scheme Phase 1 & 2, Lahore 54572. Email: info@abgmovers.com. Phone: +92-318-3017404.

Questions about our terms? Contact us at info@abgmovers.com or call +92-318-3017404.