Privacy Policy

1. Information We Collect

When you request a moving quote, contact us, or book a service with ABG Packers And Movers, we collect the following information: your full name, mobile/WhatsApp number, email address (if provided), current and destination address, service date and type, and any additional details you share regarding your move. We do not collect payment card data — all payments are handled in cash or via bank transfer directly.

2. How We Use Your Information

We use your information solely to: (a) prepare and deliver your moving quote; (b) schedule and coordinate your move; (c) send you booking confirmation and move-day updates via SMS/WhatsApp; (d) follow up after your move to confirm satisfaction; and (e) improve our internal scheduling and operations. We do not use your data for advertising or profiling.

3. Who We Share Your Information With

We do not sell, rent, or trade your personal information to any third party. We may share minimum necessary information (e.g., your name and delivery address) with our subcontracted drivers or packing crews solely for the purpose of completing your move. All crew members are bound by confidentiality agreements.

4. WhatsApp and SMS Communications

By providing your WhatsApp/phone number and requesting a service, you consent to receiving operational communications (quote confirmations, move-day updates, and post-move follow-ups) via SMS and WhatsApp. You may opt out at any time by replying STOP or contacting us at info@abgmovers.com.

5. Data Retention

We retain your information for up to 2 years from the date of your move to handle any post-move queries, insurance claims, or follow-up service requests. After this period, your personal data is deleted from our systems. Anonymised operational data (e.g., route statistics) may be retained longer for business planning purposes.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access. Our booking records are stored on password-protected systems. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate information; (c) request deletion of your information (subject to legal retention requirements); and (d) withdraw consent to communications. To exercise any of these rights, contact us at info@abgmovers.com or call +92-318-3017404.

8. Cookies and Website Analytics

Our website (abgmovers.com) may use basic analytics tools (e.g., Google Analytics) to understand visitor behaviour — such as which pages are visited and how users navigate the site. This data is anonymised and used solely to improve our website. No personally identifiable information is collected via cookies without your consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the bottom of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related queries or requests, contact us at: ABG Packers And Movers, Plot No 25 Sabzazar Truck Stand Rd, Block D, Sabzazar Housing Scheme Phase 1 & 2, Lahore 54572, Pakistan. Email: info@abgmovers.com. Phone: +92-318-3017404.

Questions? Contact us at info@abgmovers.com or +92-318-3017404.